Policies

We appreciate most of our guests will respect our property but the occasional abuse requires that we state the following policies. Government-issued photo identification and a credit card may be required prior to check-in for incidental charges

 

Payment is via our On-line payment system

 

  • Maximum 2 Guests per Studio. The number of Guests should not exceed what was agreed to in the booking request.
  • No visitors or unregistered guests are allowed at this property.
  • Please restrict noise in all outside areas after 9 pm.
  • No commercial activities or parties permitted including but not limited to hens/bucks events, engagements and weddings.
  • No Schoolies or school-leavers permitted. Min age of guest booking accommodation is 25years.
  • No smoking inside the building, smoking is permitted on outside balconies only.
  • Dogs are permitted to stay in studio 1 only and are subject our Pet stay rules. Extra charges apply.
  • Cleaning and Linen fees per stay are $50 for the Studios and $200 for 4 Bedroom Apartment.
  • We have a strict No Cancellation policy, however we do allow a date change up to 7 days prior to your stay. Excluding Peak times, such as Christmas.
  • A deposit of 50% of total rent, including cleaning and linen fees, is required at time of booking. Final payment is required at least 30 days prior to your stay. Deposit is non-refundable unless the booking is cancelled within 48 hours of making the booking or 30 days prior to your stay. If cancelled a booking fee of $50 is payable and deducted from the deposit, prior to refund.
  • A refundable Damage Deposit of $200 for the Studios is payable 7 days prior to arrival and is refunded within 2 days after departure.
  • Refund of Damage Deposit is subject to the property being left in a clean and tidy condition with no damage. This includes BBQ cleaned.  Excess cleaning will be deducted from the security deposit.
  • Prior to departure, the property is to be left in a reasonably clean condition with beds stripped. All garbage placed in appropriate council bins and the key returned to the key safe.

           

We reserve the right to cancel any bookings made that do not comply with these conditions. Breaches of these conditions during your stay may result in immediate termination with no refund of rent or security deposit.

 

COVID 19 PROCEDURES

 

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays, bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

We have Contactless check-in and check-out

 

COVID-19 CANCELLATION POLICY

Cancellation due to published government orders, including a state of emergency preventing travel to the property will be given a refund less the rate of one night’s accommodation, with a minimum of 48 hours notice of cancellation. Cancellations due to COVID-19 restrictions or extenuating circumstances within 48 hours will be subject to our normal cancellation policy, where the cancellation cost will be 100% of the booking. As you will have already paid the balance payment, no payments will be refunded, and we reserve the right to process any outstanding payment due. No refund will be granted if you or any person in your booking cannot travel due to contracting Covid. We would recommend taking out Covid Travel Insurance.

 

CODE OF CONDUCT

 

These are the Holiday rental regulations for holiday rentals in a suburban neighbourhood.

 

As of October 2021 the NSW Government has introduced a mandatory Code of Conduct that applies to all Short Term Holiday Rental accommodation industry participants, including guests.

Your obligations are set out on the NSW Fair Trading Website. Please view the Code here.

 

POLICIES-Link to -Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry